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Future Shop: do you read e-mails before answering?

I have a raincheque for this item. Can I scan it and send it to you?

Dear Yvan,
 
Thank you for contacting Future Shop regarding the status of order #283030263.
 
Regarding the status of your order, shipping is now in progress. This means that your order is currently completing its fulfillment process. We will just have to wait for the funds to be captured and after that it will move toward shipping. You will receive a confirmation email 24-48 hours after the order has been placed. Kindly monitor your email from time to time for the update of your order.
 
Please allow 3 business days from the date the order was authorized January 10, 2014  for your order to be released for shipping. If you haven't received shipment notification by about 9pm on January 15, 2014 kindly email us back and we will look into the order.
 
Thank you for contacting Future Shop. We appreciate your business.
 
Sincerely,
 
Kristian.90528
Future Shop
 
Thank you for your response; however you did not answer my question. I asked:

I have a raincheque for this item. Can I scan it and send it to you?

My local store gave me a raincheque for this item but they are unable to fulfill it. Can you process a partial refund if I send you the scanner rebate?

Thank you. 

Dear Yvan,
 
Thank you for contacting Future Shop regarding the status of order #283030263.
 
Online Purchases
 
Best Buy/Future Shop Private Label Cards
Visa
MasterCard
American Express
Future Shop/Best Buy Gift Cards
 
For online purchases, you can use the following combination of Payment Methods
 
- 1 Credit Card; or
- 1 Credit Card and 1 or 2 Gift Cards; or
- 1, 2 or 3 Gift Cards
 
Thank you for contacting Future Shop. We appreciate your business.
 
Sincerely,
 
Benjamen.55444
Future Shop

I have already paid. Please see my question.

Follow-up:

I never did get an acknowledgement, response, or answer to my question.

I did however take my online purchase to my local store. Although I had to wait 10 minutes in the customer service line, the person who helped me was excellent. I explained that I got the raincheque in the store, and that the store didn't seem to be getting any inventory, and that I made the purchase online instead. Without hesitation, she pleasantly offered to apply a price correction, refunding the difference in price to me expediently.

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